Terms of Use

Reservation Terms & Conditions

These terms apply to table reservations at Massimo Restaurant.

Reservation requests

Submitting a booking request does not confirm your reservation. We review availability before confirming.

Group deposits

For groups of 10 or more, a deposit of £10 per guest is required. Once availability is approved, we email our business bank details, the amount, a unique payment reference and the payment deadline. Your reservation remains pending until payment has been received and final confirmation has been sent. We may release the space if payment is not received by the stated deadline. No deposit is required for groups below 10 under this policy.

The usual payment deadline is 24 hours after the payment email. For nearer reservations, the email specifies an earlier deadline before the reservation begins.

Your restaurant bill

The full deposit received is deducted from your final bill.

Cancellations and refunds

Cancel at least 24 hours before your scheduled reservation for a full refund. For later cancellations or non-attendance without notice, we may retain up to 50% of your deposit (£5 per guest), limited to our reasonable actual loss directly resulting from the cancellation or non-attendance. We take reasonable steps to reduce that loss and account for costs saved and replacement bookings. Any remaining deposit is refunded.

Changes and restaurant cancellations

Contact us promptly to request changes to the time, date or guest numbers. Changes are subject to availability; we explain any effect on your deposit before agreeing to them. If we cancel or cannot accommodate a booking for which we have received a deposit, we refund that deposit in full.

Contact and your rights

To cancel, use “View/Cancel a Reservation” or email reservations@massimorestaurant.co.uk, including your booking reference. These terms do not affect your statutory consumer rights.